Shop Policies

SHIPPING: Most orders are shipped within 2-7 business days. I ship using USPS First Class Mail. Orders ship out from IL zip code 62521. Please allow 2-5 business days shipping time. Shipping is always free!

RETURNS and REFUNDS: Problems With An Order - If you have received a damaged item, your package is missing an item or you have received an incorrect item, please contact me within 3 days of receipt of your order. You may expect to receive either a replacement or a refund for the incorrect/damaged item.

PRODUCT RETURNS: I accept product returns provided that the items are returned to me unused and in the same condition that you received it. To begin your return, please contact me within 3 days of receipt of your order. You will be responsible for paying for your own shipping costs for returning your items. Your product refund will be processed for the product price only and will not include return shipping.

All returns must be completed within 30 days of your purchase. If more than 30 days have passed, unfortunately we cannot offer you a refund or exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of our refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 30 days.

Non-returnable items include: Customized or personalized items, or Discounted items (On Sale).

If you have any additional questions please message me at doggonecrazydecor@gmail.com. Customer service is my #1 top priority.